The SAGE Handbook of Conflict Communication
Integrating Theory, Research, and Practice

Second Edition

Edited by:

John G. Oetzel - The University of Waikato, New Zealand
Stella Ting-Toomey - California State University, Fullerton, USA

First Edition Winner of the 2007 Distinguished Book Award from the Communication & Social Cognition Division of the National Communication Association

Courses:
Conflict/Negotiation/Mediation

February 2013 | 912 pages | SAGE Publications, Inc

This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.

Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and conflict, and trust in academic-community partnerships.

Available Formats

ISBN: 9781412987790	Hardcover	Suggested Retail Price: $170.00	Bookstore Price: $136.00
ISBN: 9781483315423	Electronic Version	Suggested Retail Price: $136.00	Bookstore Price: $108.80

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Preface

Linda L. Putnam

1. Definitions and Approaches to Conflict and Communication

Edward L. Fink & Deborah A. Cai, with Qi Wang

2. Quantitative Methods for Conflict Communication Research

Min Jiang & Patrice M. Buzzanell

3. Qualitative Research on Communication and Conflict

Stella Ting-Toomey & John G. Oetzel

I. INTERPERSONAL CONFLICT

Laura K. Guerrero

4. Emotion and Communication in Conflict Interaction

Michael E. Roloff & Courtney N. Wright

5. Social Cognition & Conflict

John P. Caughlin, Anita L. Vangelisti, and Sylvia L. Mikucki-Enyart

6. Conflict in Dating and Marital Relationships

Brian H. Spitzberg

7. Intimate Partner Violence

Ascan Koerner

8. Family Conflict Communication

Keri Bolton Oetzel

9. It Happens in Real Life: The Complexities of Conflict and Mental Health within Families

Daniel J. Canary, Sandra G. Lakey, & Alan L. Sillars

10. Managing Conflict in a Competent Manner: A Mindful Look at Events that Matter

John G. Oetzel & Stella Ting-Toomey

II. ORGANIZATIONAL CONFLICT

Brosh M. Teucher, Jeanne M. Brett, & Brian C. Gunia

11. Negotiation

Johny T. Garner & Marshall Scott Poole

12. Perspectives on Workgroup Conflict and Communication

Pamela Lutgen-Sandvik & Courtney Vail Fletcher

13. Conflict Motivations and Tactics of Targets, Bystanders, and Bullies: A Thrice-told Tale of Workplace Bullying

Erika L. Kirby, Stacey M. B. Wieland, & M. Chad McBride

14. Work/Life Conflict

Tricia S. Jones

15. Building Constructive Conflict Communities through Conflict Resolution Education

Jessica Katz Jameson & Kelly Fudge Albada

16. Conflict Management in Health Care Settings

Kirstie McCallum & Mary Simpson

17. Systems within Systems: Law, Management, and Participation-Based Conflict Management Systems within Organizations

John G. Oetzel & Stella Ting-Toomey

III. COMMUNITY

George Cheney, Gary Beck, & Rebecca J. Cline

18. Community Conflict, Ethics, and Civic Engagement

Tarla Rai Peterson & Andrea Marie Feldpausch-Parker

19. Environmental Conflict Communication

Julie E. Lucero & Nina B. Wallerstein

20. Trust in Community-Academic Research Partnerships: Increasing the Consciousness of Conflict and Trust Development

Stephen M. Croucher

21. Religion and Conflict: An Emerging Field of Inquiry

Stephen W. Littlejohn & Kristen L. Cole

22. Moral Conflict and Transcendent Communication

J. Kevin Barge & Dorothy C. Andreas

23. Communities, Conflict, and the Design of Dialogic Conversations

Stella Ting-Toomey & John G. Oetzel

IV. INTERCULTURAL/INTERNATIONAL CONFLICT

Young Yun Kim

24. The Identity Factor in Intercultural Conflict

Mark P. Orbe, Melodi A. Everett, & Angela L. Putman

25. Interracial and Interethnic Conflict and Communication in the United States

Tenzin Dorjee

26. Intercultural and Intergroup Conflict Resolution: Nonviolence and Middle Way Approaches

Cynthia Stohl, Robert M. McCann, & Hassan Abu Bakar

27. Conflict in the Global Workplace

Benjamin J. Broome

28. Building Cultures of Peace: the Role of Intergroup Dialogue

Stella Ting-Toomey & John G. Oetzel

29. Culture-Based Situational Conflict Model: An Update and Expansion

Beth Fisher-Yoshida

30. Transforming Intercultural Conflict through the Context of Relationship

John G. Oetzel, Stella Ting-Toomey, & Willow J. Anderson

31. Conflict Communication in Contexts: Organizing Themes and Future Directions

Key features

NEW TO THIS EDITION

New case studies provide real-life examples of research.
New figures provide visual depictions of content to enhance reader understanding.
New summary tables clarify important content and assist in study and review.
New chapters expand the book's coverage in a number of significant areas, including research methods, interpersonal communication, organizational communication, and intercultural/international communication.

KEY FEATURES

Conflict examined in multiple contexts: Rather than focusing on a single context, the handbook's four parts focus on contexts in which conflict occurs—conflict in relationships and families, conflict at work, conflict in communities, and conflict in international/intercultural situations—and includes insightful coverage of how each context impacts the others.
Skillful integration of research and practice: The art and science of conflict are blended together by integrating research and practice so that practitioners and scholars know both the theoretical explanations of conflict, as well as the skills needed to address conflict.
Thorough literature review: This book assembles the knowledge base of the field of conflict communication in one volume, providing readers with access to a vast amount of research.
A focus on cultural diversity: Since culture shapes the way we view and communicate about conflict, cultural diversity is emphasized throughout.

Sample Materials & Chapters

Chapter 9

Chapter 13

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The SAGE Handbook of Conflict Communication
Integrating Theory, Research, and Practice

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