UNIT I: UNDERSTAND YOUR POWER AS A DIRECTION-GIVER
1. So, You Want Other People to Work Well Together?
Groups Can Create a Community, Calm a Complex Organization, or Move Millions
Grouping, Group Direction, and Direction-Giving Are Human Responses to Exigencies
Direction-Giving Types Include the Work of a Doer, Follower, Guide, Manager, and Leader
Everyone Has the Obligation to Help His or Her Group to Thrive: The Social Contract of Citizenship
2. Distinguish Between Three Direction-Giving Options: Doing, Following, and Guiding
Specific Exigencies, Credentials, and Competencies Frame Each Type of Direction-Giver
Giving Direction as a Doer Requires Competence
Credentialing as a Doer Requires You to Accomplish Something Competently
Communicating Competently Blends Your Act as a Doer Into the Group's Needs
Giving Direction as a Follower Requires Affiliative Receptivity
A Direction-Giver's Initiative Creates an Exigency for a Follower
Credentialing as a Follower Requires Showing You Offer an Able and Desirable Affiliation
Communicating Competently Blends Your Followership With a Direction-Giver's Efforts
Giving Direction as a Guide Requires Credibility
Every Group Needs Direction at Many Points in Time, Creating the Guideship Exigency
Credentialing as a Guide Requires You to Create and Impression of Credibility
Communicating Competently, Your Guideship Ought to Take Care With a Group's Attentions
3. Understand That Other Direction-Giving Options May Be Needed: Managing or Leading Well
There Are Many Names for Leadership: Definitions Too
Giving Direction as a Manager Requires the Ability to Marshal Resources
The Odious, the Complex, and the Everlasting Provide Exigencies for a Manager
Credentialing as a Manager Is Based in the Stories You and Others Tell of Your Experience
Doing and Interpreting Your Management Work for the Group Requires a Variety of Skills
Giving Direction as a Leader Requires Articulating a Group-Transformative Vision
A System-Threatening Crisis or Opportunity Provides the Exigency for Leadership
Credentialing to Be Seen by Others as a Leader Requires You to Articulate a Salient Vision
Your Effective Leadership Is Not Necessarily Tied to Specific Communication Skills
Beware Easy Misconceptions About These Five Types of Direction-Givers
UNIT II: DEVELOP YOUR OWN STRATEGIES FOR GIVING DIRECTION WELL
4. Use Leadership Theory and Research to Prepare Yourself to Give Direction
The Traits Perspective Focuses on Who You Are to Explain your Effectiveness
Developing Emotional Intelligence and Resilience May Matter More Than Your IQ
Self-Monitoring and Rhetorical Sensitivity Orient You to the Resources Around You
Situational, Styles, and Contingency Perspectives Focus on Behavioral Choices You Make
Great Leaders During Times of Crisis and Hemphill's Work Show That Situation Matters
The Styles Perspective Says Pick the Right Way to Treat Those With Whom You Group
The Contingency Perspective Says You Need to Adjust to Recurring "What Ifs" of Grouping
The Functional Perspective Focuses on What You Can Do for Your Group
Benne and Sheats Say Every Group Must Serve Task, Relational, and Individual Functions
Blake and Mouton's Managerial Grid Says You Need to Balance Those Functions
Your Grouping Choices Also Need to Earn You at Least Once Process Prize From Grouping
Explicit and Implicit Theories of Effective Grouping and Direction-Giving Are in Play
5. Develop a Framework and Position Yourself for Giving Direction
A Direction-Giving Framework Should Have a Philosophy, Exemplar Model, and Guidelines
Taylor's Scientific Management Is One Framework for Giving Direction Well
Mayo's Hawthorne Effect Shows the Need for a Different Framework
Develop Your Own Effectiveness Framework for Each Type of Direction-Giving You Provide
Your Philosophy Should Put Your Values Into Your Framework and Then Into Action
Your Exemplars Provide Aspirational Stories and a Sense of What "the Best" Can Be
Your Guidelines Animate Your Philosophy and Exemplars in Your Own Direction-Giving
Position Yourself as a Key Direction-Giver in the Story of Your Group
A Process of Residues Helps Us Decide on Whom We Will Focus Our Attention
Take Stock of the Credentials You Have and What Can You Do to Help Your Group Thrive
Recurring Types of Situations Can Help Put Context to Your Direction-Giving Preparations
Some Advice That May Be Useful as You Position Yourself
UNIT III: DEVELOP YOUR COMMUNICATION SKILLS TO ENHANCE YOUR DIRECTION-GIVING
6. Figure Out How to Communicate Effectively
Communication Is a Tool Used to Transfer Information and a Process for Making Meaning
Accurate Transfer of Information Requires Fidelity
Making Meaning Involves Finding the Utility Involved
People Communicate for Purposes of Inquiry, to Influence Others, and to Build Relationships
Inquiry Is the Imperative to Make Sense of What is Happening to You
Influence Is the Imperative to Get Others to See Things Your Way or to Do What You Want
Relationship Is the Imperative to Have Social Contact and to Get Along With Others
Attaining a Symbolic Convergence of Terms, Meanings, and Stories Requires Effort and Skill
Create Messages That Gain Attention, Enhance Understanding, and Encourage Identification
Receive Messages Reflectively, Oriented Toward Understanding Ideas and Finding Utility
7. Shape Effective Experiences and Expectations for Citizenship in Your Group
Help Shape Stories of Effective Group Experiences for Your Group
A Human Experience Is a Constructed Understanding of What Is Meaningful
Stories of Past, Present, and Future Experiences Are How You Give Direction to Your Group
Constitutive Rhetoric Is How You Co-Construct a Sense of Your Group and of "The Others"
Help Shape Stories of Experience That Create an Expectation of Citizenship in Your Group
Citizenship Experience Stories Stimulate Participation, Criticism, and Reasoned Conformity
How Groups Perpetuate Themselves Shapes the Experience of Citizen-Members
Play Your Part as a Citizen of Your Group
UNIT IV: USE STORIES TO UNITE YOUR GROUP'S EFFORTS
8. Help Shape the Story of Your Organization, Team, or Community
You Can Use Stories to Unite Your Group and to Give It Direction
Find Coherence in Co-Constructed Stories of Your Group's Experience
Narrative Provides a Potent Tool for Shaping Effective Group Experiences
Seek and Shape Stories That Show or Start Something Special in Your Group
Making Accounts, Sensemaking, and Defining Stories Are Foundations of Narrative
Characterization, Ideographs, and Rhetorical Depiction Are Potent Forms of Narrative
The Master Narrative Is the Overarching Story of Your Group's Experience
Create Coherence in Memorable Messages, Critical Incidents, Teaching Tales, and Nuggets
Figure Out What Others Will Hear in the Experience Stories You Tell and Help Shape
9. Develop the Framing Skills Needed by Every Direction-Giver
Framing Is Basic to All Communication: Your Frames Shape Your Direction-Giving Accounts
Frames, Like Definitions, Are How We Attach Meaning to Things
Frames Show Motives, Shape Experience, and Provide Authoritative Weight in the Group
Develop the Framing Skills You Need to Use to Be Effective as a Direction-Giver
Naming, Framing, and Blaming Are Basic Aspects of the Process for Making Meanings
Frame Your Group's Purgatory Puddle, Way/Process, Vision/Outcome, and Savior Complex
Claiming and Taming Are Elaborated Constructions of What Is Meaningful
10. Leadership Vision Can Be a Crisis-Based Direction-Giving Story
Do You Need Vision as a Planning Tool or Do You Need a Vision that Transforms Your Group?
Are You Prepared to Give Direction During a Crisis?
Vision/Outcome Represents All Your Group Products and Purposes
Conceptions of Vision Range From Low- to High-Intensity Forms of Direction-Giving Action
What Is the Relationship Between a Vision and a Direction-Giver?
Crisis Is Different Than the Typical Pitfalls and Problems You Face in Every Group
Rhetorical Resources (and Your Responses Should) Vary Across the Circumstances of Crisis
You Can Prepare for Crisis That Resemble Fires Needing to Be Put Out
You Should Understand Direction-Giving Communications During Transformative Crisis
Do Not Misuse Crisis: From Mistakes to Faux Crisis, False Pretenses, and Manipulations
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