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Crisis Communication and Crisis Management
An Ethical Approach
First Edition
- Burton St. John III - University of Colorado Boulder, USA
- Yvette E. Pearson - Old Dominion University, USA
August 2016 | 224 pages | SAGE Publications, Inc
Crisis Communication and Crisis Management: An Ethical Approach is the only text on the market to provide students with the integration of ethical inquiry into the fundamentals of crisis communication.. Authors Burton St. John III and Yvette E. Pearson combine comprehensive coverage of the key skills, concepts, and theories of crisis communication with an extensive collection of contemporary case studies, giving students a strong understanding of the essential role that communicators play in moments of crisis. Students are encouraged to build upon their communication and ethical decision making skills using a variety of stakeholder inventories, hypothetical scenarios, discussion questions, and professional profiles. Students will also gain exposure to a mixture of discrete and ongoing crises, preparing them to manage both one-time crises and continuing crises.
Preface
Acknowledgments
About the Authors
SECTION 1- AN ETHICALLY GROUNDED APPROACH TO CRISIS MANAGEMENT
Chapter 1- Fundamentals of Crisis Management and Ethics
Chapter 2- Issues Management and Managing Crises
Chapter 3- Integrating Ethical Theory and Crisis Management
SECTION 2- CASE STUDIES
Chapter 4- Health Communication
Chapter 5- Environmental Communication
Chapter 6- Advocacy Communication
Chapter 7- Strategic Communication
Chapter 8- Government Communication
Chapter 9- Science Communication
Chapter 10- Technology Communication
SECTION 3- THE FUTURE OF ETHICS AND CRISIS MANAGEMENT
Chapter 11- The Way Forward
Selected References
Index
Great resource for strategic planning
Health Care Administration, California St Univ-Long Beach
September 9, 2019
Sage College Publishing
